At Towerhair.com,
we want you to be happy with your purchase. We
realize that when shopping on the internet the
product you purchase may not be what you expect.
We accept returns on all of our products within 30
days of the date you receive it. Just
simply contact our returns department at info@Towerhair.com and
they will issue an RMA number to you for your
return or exchange. All you are responsible for
is the shipping cost to return the product to
us.
We cannot accept returns if the product has
been opened or used.
If your order was damaged during shipment, please contact us within 72 hours
to report the damaged shipment.
Orders returned for credit that used our free shipping promotion may be subject
to an $7.00 original shipping cost fee
PRIVACY POLICY
All information received by Towerhair.com will
be kept confidential and secure. Online credit card processing is done through
Paypal ordering systems. Your information will never be shared with anyone outside
of the Towerhair.com company, and your information
will never be or used for purposes other than processing orders.
EXTENDED WARRANTY
All extended warranties are valid through Towerhair.
This means that you will not have to hasstle with the Manufacturer with your
product if anything goes wrong with it! Simply contact our customer support and
we will replace your iron throughout the duration of the warranty! A great way
to protect yourself for a very low cost!
SHIPPING INFORMATION
We charge shipping and handling by weight of the products and the distance that
they will be traveling in the United States. We ship using USPS and UPS. The
shipping cost will be added to your order total in the secure shopping cart. All
orders over $50 are eligible for free shipping! Free shipping is not available
for international deliveries.
Orders take around 3-5 business days for delivery. They may take up to 12 business
days for delivery. This is the case regardless of which shipping method you have
chosen. Some orders can be further delayed because some products come from an
outside source i.e. out of town, out of state, or out of the country! If your
order has been over two weeks please call l-888-TWR-HAIR or email us at info@Towerhair.com
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